FREQUENTLY ASKED QUESTIONS

1. How do I place an order?

To place an order, please browse our website, select the products you want, click “Add to Cart,” and follow the prompts to check out. During checkout, please provide your shipping address and payment information.

2. Can I add or remove items from my order?

Once an order has been submitted, it cannot be changed or canceled. If you wish to add or remove items, please place a new order or contact our customer service.

3. What payment methods do you offer?

We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express) and debit cards.

4. How much does shipping cost?

Shipping costs are based on the weight and destination of your order. The relevant fees will be automatically calculated and displayed during checkout.

5. When will I receive my order?

Orders typically arrive within 3-7 business days of shipment, depending on your location and the shipping method selected.

6. How do I track my order? Once your order ships, you will receive a confirmation email with a tracking number and a link to check the status of your order.

7. What is your return policy?

We offer refunds within 7 days of product delivery. Returns must be unopened, unused, and in the original packaging with all tags intact. Please refer to our Return Policy for details.

8. What if I received a damaged or incorrect item?

If you received a damaged or incorrect item, please contact our customer service immediately. We will process a refund or replacement.

9. How can I contact us?

If you have any questions or need assistance, you can contact us at:

Phone: 857-737-4796

Email: [email protected]

10. Is your website secure?

We use industry-standard security technology to protect your personal information. All transactions are processed over an encrypted connection to ensure the safety of your information.